Twist Terms of Service

Effective Date: June 21st, 2017

Thanks for Choosing Twist!

Thanks for choosing Twist! Twist service (“Service”) is provided by Doist Limited. (“Doist”, “we”, “our”). By using our Service, you are agreeing to these Terms of Service (“Terms”). Twist is a team-based communication service.

When registering for Twist, the account Administrator will represent the organization or entity as Doist’s Customer (“Customer”). If your team is not formally affiliated with any organizations or entities, the account Administrator will represent your team as Doist’s Customer. “You” and “your” refers to the Customer. “User” refers to the member who is invited to the Customer’s Twist account.

Please read these terms carefully before starting to use our Service.

Privacy Protection

Twist’s Privacy Policy explains how we treat your personal data and protect your privacy when using our Service. By using our Service, you automatically agree to our privacy policies, and Doist can use such data in accordance with its privacy policies.

Your Data in Our Service

Our service allows you to upload, download, and store content, including but not limited to, information, text, graphics, videos, audios, or other material (“Data”). You retain ownership of any intellectual property rights that you hold in that Data. When you upload, store, send, or receive Data through our Service, you give Doist and its service partners a worldwide license to host, store, upload, and download this Content only for the purpose of providing the Service strictly to you. We reserve our right to remove or refuse to distribute any Data through the Service, including your Data, at any time. However, we are never obligated to do so. For more detailed information regarding Data privacy, please read our Privacy Policy.

Software in Our Service

When the Service requires or includes downloadable software, this software may update automatically on your device once a new version or features become available to you. Some platforms may let you adjust your automatic update settings.

Doist gives you a personal, worldwide, royalty-free, non-assignable, and non-exclusive license to use the software provided by Doist as part of the Service. You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of the software, unless local laws prohibit those restrictions or you have our written permission.

Modifying and Terminating Our Service

Doist may add or remove functionalities or features in the normal course of improving, changing, and/or updating the Service. We may also suspend or stop our Service with at least thirty (30) days notice prior to the complete shutdown of our Service.

You can choose to stop using our Service at will. We may also stop providing Service to you, or add or create new limitations to our Service at any time as detailed in the Terms.

API

You may access your Data stored in the Service via the Application Program Interface (“API”). By using the API, you are automatically bound by the Terms.

Using Our Service

You must follow any policies made available to you within the Service. You may only use our Service as permitted by law. Doist may investigate and/or suspend or terminate our Service to you at any time if we find your use of our Service violates the Terms and/or any policies.

Using our Service does not grant you ownership of any intellectual property rights in our Service or the content you may have access to. You may not use any copyrighted content in our Service unless you obtain permission from the content owner and/or are otherwise permitted by law. The Terms do not grant you the right to use any branding or logos used in our Service. Our Service may display some logos, trademarks, or branding materials that are not the property of Doist. These types of content are the sole responsibility of the entity that makes them available.

You must not abuse and/or misuse our Service including, but not limited to, doing the following things:

  1. Using the Service for any unlawful purposes or activities;
  2. Uploading any content to the Service in violation of any applicable law, including but not limited to, intellectual property laws and publicity laws;
  3. Sending unsolicited promotions or advertisements;
  4. Accessing or tampering with the Service’s server systems;
  5. Interfering with or disrupting the access of any user, host, or network;
  6. Abusing or submitting excessively frequent requests to the Service via the API.

Doist, at its sole discretion, will determine abuse and/or misuse of our Service.

Premium Service and Payments

You may choose our free Service or paid Service (“Unlimited”) depending on your need. We do not guarantee when, if ever, Unlimited features will be available in the free Service. You can upgrade from free Service to Unlimited at any time by following instructions on our pricing page (“Pricing”).

You will be charged with the amount shown on Pricing before you can access Unlimited. All prices shown on Pricing are inclusive of any applicable sales taxes, levies, value-added taxes, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies, or duties.

BY PURCHASING UNLIMITED YOU EXPRESSLY UNDERSTAND AND AGREE TO OUR REFUND POLICY:

WITHIN THIRTY (30) DAYS OF YOUR UNLIMITED PAYMENT DATE AS SHOWN ON YOUR PAYMENT BILL, YOU CAN REQUEST A FULL REFUND BY CONTACTING US. NO REFUND OF ANY KIND WILL BE PERMITTED AFTER THIRTY (30) DAYS OF YOUR UNLIMITED PAYMENT DATE.

Limited Liability for Our Service

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS AVAILABLE “AS IS”. YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

WHEN PERMITTED BY LAW, DOIST AND ITS SERVICE PARTNERS, LICENSORS, EMPLOYEES, AGENTS WILL NOT BE RESPONSIBLE FOR ANY LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES UNDER ANY CIRCUMSTANCES.

YOUR USE AND/OR PURCHASE OF THE SERVICE ARE ALL AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” BASIS.

DOIST DOES NOT WARRANT THAT:

  1. THE SERVICE WILL MEET ALL OF YOUR REQUIREMENTS AT ALL TIMES;
  2. THE SERVICE WILL BE ERROR-FREE AND ALL ERRORS IN THE SERVICE WILL BE CORRECTED;
  3. THE SERVICE WILL BE UNINTERRUPTED.

ALL CONTENT DOWNLOADED, UPLOADED AND/OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER EQUIPMENT OR DEVICES, INCLUDING BUT NOT LIMITED TO, LAPTOP COMPUTERS, DESKTOP COMPUTER, TABLETS, SMARTPHONES AND SMARTWATCHES, OR ANY DATA LOSS RESULTING FROM DOWNLOAD OR USE OF ANY SUCH ABOVE MENTIONED MATERIAL.

Information gathering and usage

When registering for Twist, we ask for information such as your name, email address. For Twist Unlimited we also store your credit card information and billing address. Your information is only used internally and won't be shared with others. More details can be found in our Privacy Policy.

Change of Terms of Service

From time to time, Doist may modify existing terms and/or update these terms with additional terms that apply to the Service. For example, Doist may modify existing terms to reflect any mandatory changes to the law. You should check the terms regularly to keep informed. Doist will also post notice of modification to these Terms on this page or via the email address you registered with us. Note, changes will not apply retroactively and will become effective thirty days after they are posted on our website. Changes addressing new functions for the Service or changes made for legal reasons may be effective immediately. You should discontinue your use of our Service if you do not agree with the updated Terms.