Twist is a new communication tool from the team behind Todoist Business. What’s different about Twist is that it combines in-depth, threaded conversations with real-time messages to help you and your team stay organized, focused and informed.
No more disjointed email chains. No more always-on group chats.
Just one centralized place where your work conversations stay in context, on-topic, and accessible for the whole team.
We put together a short guide to help you and your team get started with the basics:
Your team workspace is made up of channels. Channels are made up of threads. And threads are made up of comments.
Channels let you organize your team’s conversations by general topic or team. Channels can be based on things like:
When creating a channel, you can choose whether to make it public or private:
Channels are made up of threads…
Threads are where the real team communication magic happens in Twist. Each thread represents a specific topic you want to discuss in-depth with your colleagues.
Instead of sending an email or posting a group chat message, you can use a Twist thread to make sure your conversation always stays organized, accessible, and on-topic.
Say you have a new project idea to propose to your team, or you’ve encountered a tricky problem that requires in-depth input. Just create a new thread, add a descriptive subject line to make it easy to search for, and write the message you’d like to share. You can also drag-and-drop to attach any relevant files – PDFs, documents, spreadsheets, or images.
Anyone who has joined the channel can read and comment on your thread. And all comments stay organized with your original message and subject line so team conversations always stay in context.
You can think of threads like email chains – only organized, transparent, and don’t kill a small piece of your soul every time you open them up.
Whenever you create a thread or comment that involves that group of people, just select the group name from the list to notify everyone at the same time. Notifying people makes sure that your new comment shows up in their Twist inbox as unread.
You can choose to notify:
This option is best used sparingly for very important news and updates.
Everyone who has participated in that specific thread: the thread creator, anyone who has already been notified, and anyone who has commented along the way.
Just choose their names from the drop-down list.
Subsets of team members who often need to be notified about the same topics (eg, Android Team, Marketing Team, Support Team, etc.).
You’ll probably find yourself needing to tag the same group of people over and over again – like the Marketing Team or the Support Team. Groups are an easy shortcut to quickly notify several people without having to add them one-by-one on every comment.
Anyone on your team can create a group. Just click on the People tab at the top of your window, click “+” to create a new group, name it, and decide who should be included.
Whenever you create a thread or comment that involves that group of people, just select the group name from the list to tag everyone at the same time.
Threads are great for discussing topics in-depth with many team members. But sometimes you need more immediate communication. That’s where messages come in.
In messages, you can start a conversation with one single team member in a 1-on-1 chat, or you can select a handful of team members for a group chat. Everyone included in the chat will be notified when a new message is posted.
When you have an ongoing topic to discuss with several people and don’t need an immediate response, create a thread.
When you need to communicate quickly with one person or a small group of people, use messages.
When in doubt, start a thread. Everything will stay transparent and searchable later so your team’s collective knowledge base will continue to grow.
In today’s always-on workplace, people who make time for focused work have a huge competitive advantage. In Your Profile, you can customize your Twist notifications for complete control over when and how you can be contacted.
You’ll also be able to decide where to receive which types of Notifications – on desktop, mobile or via email – and snooze all notifications for up to 8 hours for when you really need to get in the zone.
You’re one of the first people to ever use Twist outside the Doist team. We’re excited for you to try it out and can’t wait to hear what you think.
If you run into a bug, have an idea for how to make Twist better, or just need help, our team is available 24/7. You can reach us via email at firstname.lastname@example.org.
We’ll also be in touch with you throughout the beta to gather your feedback and ideas to make Twist work better for you and your team. We can’t thank you enough for your help and support!